We are an expanding family practice serving the residents of Maida Vale. We enjoy serving a population that has a varied ethnic and religious mix. We are based in modern, purpose-designed premises in a Victorian house. Space is at a premium and ours is utilised to capacity.
Following feedback from patients, the Randolph Surgery is piloting a new telephone triage system to help improve the patient experience at the practice. We are delighted to announce that from September 3rd we will be launching a new telephone triage appointment system, whereby all patients who telephone the surgery requesting a same day appointment to see a doctor will get a same day call back. If the doctor feels that an appointment is needed, then they will book the patient a same day appointment. Calls must be made between 8-10am to access the doctor call back service. The process for booking a routine appointment for review of a chronic medical condition or invited screening tests remains unchanged.
How can we help you?
*Only patients with a pre-booked appointment can access the surgery after 18:30.
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