Welcome to the Randolph Surgery
Welcome to the Randolph Surgery
**** NEW PHONE AND FAX NUMBERS ****
TELEPHONE: 0207 266 2621
FAX: 0207 266 2622
Location: We are on the corner of Randolph Avenue and Elgin Avenue, across from Maida Vale underground station. The entrance gate is on Randolph Avenue.
View 235A Elgin Ave in a larger map
New Patient Registration: We welcome patients living within the Practice catchment area. To begin the registration process, please bring in proof of address and, where possible, your NHS number. However, before you can start accessing services at the Surgery, you may be required to complete your registration process with a New Patient Health Check. These appointments are with the Practice Nurse and can be booked via Reception. The Reception staff will make it clear, when you speak with them, if you fall into this category. In the remainder of cases a New Patient Health Check will not be necessary and your details should be on our system within two to three working days.
For patients new to the UK we need the date of your entry to the UK. We will also require to see a passport with a current work visa. EU residents on holiday in the UK may be seen as temporary residents if appointments are available. For these patients, we need to see a passport as proof of identity.
Please print out and complete the Patient Profiling Questionnaire and bring it with the rest of your documents when you come to register with us at the Surgery:
|Surgery Appointment Times|
|Mon||7.30am – 6.30pm|
|Tue||7.30am – 8pm|
|Wed||7.30am – 8pm|
|Thu||7.30am – 6.30pm|
|Fri||7.30am – 6.30pm|
Routine Appointments: (7-10 days hence) can be booked at any time of the day by simply calling or coming to the Surgery.
Same-Day Appointments: To arrange a same-day appointment, telephone or come in person to the surgery after 8:00am.
Emergency Appointments: These are arranged through the Duty Doctor during their triage service and are available Monday to Friday.
|Duty Doctor Telephone Emergency and Advice Service: Call at the listed times & the Duty Doctor will call you back within 45 minutes|
|Mon||8am – 9.15am||2pm – 3.15pm|
|Tue||8am – 9.15am||2pm – 3.15pm|
|Wed||8am – 9.15am||2pm – 3.15pm|
|Thu||8am – 9.15am||2pm – 3.15pm|
|Fri||8am – 9.15am||2pm – 3.15pm|
If you are unable to keep an appointment Please inform us as soon as possible. The Surgery’s policy is to remove patients who repeatedly fail to attend appointments or to cancel in good time. If you are more than ten minutes late for an appointment, you may be asked to re-book.
When the Surgery is closed
When the Surgery is closed
Call 111: You can call 111 if you need medical help fast, but it is not a 999 emergency. Calls are free from landlines and mobiles 24 hours per day. For more information please see www.nhs.net/111.
North West London Medical Centre: open on Saturdays and Sundays from 8am until 4pm. They provide a walk-in service for all patients in Maida Vale, including Randolph Surgery patients. Please feel free to walk in if you feel that you need to see a GP over the weekend. They are located at 56 Maida Vale, London, W9 1PP. You can link to their website here.
St Charles Hospital Minor Injuries Unit: Open 7 days a week from 8am-9pm for all minor injuries. Located at Exmoor Street, Ladbroke Grove, London, W10 6DZ. Tel: 020 8962 4262.
Half-Penny Steps Health Centre: open 7 days a week from 12noon-8pm Monday to Friday, and from 10am-4pm Saturday and Sunday, for all minor illnesses and injuries. Located at 427-429 Harrow Road, London, W10 4RE. Tel: 020 8962 8700.
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CQC REPORT PUBLISHED – THE RANDOLPH SURGERY HAS BEEN AWARDED AN OVERALL RATING OF “GOOD”
The Randolph Surgery CQC inspection was undertaken on 3 December 2014. Over a ten-hour period four CQC inspectors analysed the entire workings of the Surgery. The inspectors were looking for evidence that the Practice is (1) safe, (2) effective, (3) caring, (4) responsive, and (5) well-led, and they looked at these areas across six domains:
We were awarded a grading of good for all five categories across all six domains, resulting in an overall grading of GOOD
Thank you to all those patients who made comments and specifically those who took out time to speak with the inspectors.
Patient Online Access Now Live
Randolph Surgery patients now have online access.
Please follow this link to:
Full details are explained later on our website (please click on the “Order Prescriptions” tab)
Patient Online Access
We are in the process of improving access to Randolph by setting up some more online services.
Before the end of March 2015 you will be able to do the following online:
Please bear with us while we get everything in place.
Next PPG Meeting Monday 16 March 2015
The next Patient Participation Group meeting will take place on Monday 16 March 2015 at 7pm and will take place in the Randolph Surgery. Please feel free to pop along to contribute ideas or simply listen. Refreshments provided …
Your Help is Required – A Survey Looking at Mental Health Services
We would be very grateful if patients would take a few minutes to complete the survey below. We are currently looking at local mental health services and are keen to understand how patients would like to receive information in respect of these services:
Thank you very much for your time.
Festive Season Opening Hours
The Randolph Surgery would like to wish all our patients and their families a very happy Christmas and a healthy New Year. Our Festive Season opening hours are as follows:
New Year Opening
New Telephone Number
The new Surgery telephone number is now active. Just to let all our patients know that calls are recorded for training and monitoring purposes.
Friends and Family Test – FFT
From today (1 December 2014) all GPs must be compliant with the new Friends and Family Test (FFT). The FFT is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services. It is a continuous feedback loop between patients and practices. The FFT on its own does not provide results that can be used to directly compare practices – there are other robust mechanisms for that, such as national GP Patient Survey and outcome measures. However, for each practice it can inform current and prospective patients about the experiences of those who use the practice, and help mark progress over time.
The Randolph Surgery is fully compliant with FFT and we have purchased special software to enable us to collect and collate your feedback as well as report to NHS England and publicise locally.
Please ask at Reception for more information. Some further details are additionally available here
We are always delighted to receive feedback from patients so we may better understand what we’re doing right and what we could do better. Please do feel free to use NHS Choices to post a feedback comment with any general feedback you think we should receive.
What we would say, though, is if you have any more specific complaints then it’s probably still better to formalise this into a letter addressed to the Partners. This will ensure we respond personally and can speak or meet with you as necessary.
Randolph Surgery CQC Inspection 3 December 2014
Our Practice CQC inspection is taking place on 3 December 2014. Inspectors will spend much of the day speaking to staff and patients and looking into the detail of how the Practice is being run.
We have left comment cards in Reception and you are free to fill these in and post them in the secure box. The comment cards will be reviewed by the inspectors.
Our Practice Statement of Purpose and other CQC related information is available on the “Patient Info” page of our website.