Welcome to the Randolph Surgery

Welcome to the Randolph Surgery

Location: We are on the corner of Randolph Avenue and Elgin Avenue, across from Maida Vale underground station. The entrance gate is on Randolph Avenue.

View 235A Elgin Ave in a larger map

New Patient Registration: We welcome patients living within the Practice catchment area. To begin the registration process, please bring in proof of address and, where possible, your NHS number. However, before you can start accessing services at the Surgery, you may be required to complete your registration process with a New Patient Health Check. These appointments are with the Practice Nurse and can be booked via Reception. The Reception staff will make it clear, when you speak with them, if you fall into this category. In the remainder of cases a New Patient Health Check will not be necessary and your details should be on our system by close of business on the day of registration.

For patients new to the UK we need the date of your entry to the UK. We will also require to see a passport with a current work visa. EU residents on holiday in the UK may be seen as temporary residents if appointments are available. For these patients, we need to see a passport as proof of identity.

Please print out and complete the Patient Profiling Questionnaire and bring it with the rest of your documents when you come to register with us at the Surgery:

New_Patient_Registration_Form (pdf)

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Surgery Appointment Times
Mon 7.30am – 6.30pm
Tue 7.30am – 6.30pm
Wed 7.30am – 8pm
Thu 7.30am – 8pm
Fri 7.30am – 6.30pm

Routine Appointments: (7-10 days hence) can be booked at any time of the day by simply calling or coming to the Surgery.

Same-Day Appointments: To arrange a same-day appointment, telephone or come in person to the surgery after 8:00am.

Emergency Appointments: These are arranged through the Duty Doctor during their triage service and are available Monday to Friday.

Duty Doctor Telephone Emergency and Advice Service: Call at the listed times & the Duty Doctor will call you back within 45 minutes
Mon 8am – 9.15am 2pm – 3.15pm
Tue 8am – 9.15am 2pm – 3.15pm
Wed 8am – 9.15am 2pm – 3.15pm
Thu 8am – 9.15am 2pm – 3.15pm
Fri 8am – 9.15am 2pm – 3.15pm

If you are unable to keep an appointment Please inform us as soon as possible. The Surgery’s policy is to remove patients who repeatedly fail to attend appointments or to cancel in good time. If you are more than ten minutes late for an appointment, you may be asked to re-book.

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When the Surgery is closed

When the Surgery is closed

Call 111: You can call 111 if you need medical help fast, but it is not a 999 emergency. Calls are free from landlines and mobiles 24 hours per day. For more information please see www.nhs.net/111.

St Charles Hospital Minor Injuries Unit: Open 7 days a week from 8am-9pm for all minor injuries. Located at Exmoor Street, Ladbroke Grove, London, W10 6DZ. Tel: 020 8962 4262.

Half-Penny Steps Health Centre: open 7 days a week from 12noon-8pm Monday to Friday, and from 10am-4pm Saturday and Sunday, for all minor illnesses and injuries. Located at 427-429 Harrow Road, London, W10 4RE. Tel: 020 8962 8700.

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Surgery Newsletters
Download our latest newsletter to be kept informed of recent developments at Randolph Surgery!

Latest News

Easter Weekend Opening Hours

The Randolph Surgery would like to wish all our patients and their families a very happy Easter. Our Opening Hours are as follows:

  • We will close at 6.30pm on Thursday 17 April 2014
  • We will open again at 7.30am on Tuesday 22 April 2014

Please note that NW London Medical Centre will be open during the weekend and all Randolph patients are free to walk in there to see a GP. The times are as follows:

  • Easter Saturday 19 April 2014 – 8am to 4pm
  • Easter Sunday 20 April 2014 – 8am to 4pm
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Next PPG Meeting on Monday 17 March 2014

The next Patient Participation Group meeting will take place on Monday 17 March 2014 at 7pm and will take place in the Randolph Surgery. Please feel free to pop along to contribute ideas or simply listen. Refreshments provided …

In more PPG news, the 2013-2014 Annual Report (prepared from the results of the 2013-2014 Patient Survey) has now been published. Please see the PPG section of the website.

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Randolph Surgery Patient Survey

We are constantly trying to improve the service here at Randolph and would be delighted if you would take a couple of minutes to complete our Patient Survey on line. Please follow this link. Thank you very much.

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Festive Opening Hours

The Randolph Surgery would like to wish all our patients and their families a very happy Christmas and a healthy New Year. Our Festive Season Opening Hours are as follows:

Christmas Opening

  • We will close at 6.30pm on Tuesday 24 December 2013
  • We will open again at 7.30am on Friday 27 December 2013

New Year Opening

  • We will close at 6.30pm on Tuesday 31 December 2013
  • We will open again at 7.30am on Thursday 2 January 2014
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Flu Clinics

All those eligible for a flu jab will be receiving letters from us in the next few weeks. If you haven’t received a letter and you think that you should be having a flu jab (children aged 2y and 3y on 1/9/13; adults aged 65y or over; chronic health problems; pregnant; or caring for someone) then please speak with us.

We will be running two Saturday morning walk-in clinics on Saturday 12 October 2013 and Saturday 26 October 2013 from 9am until 12 noon

  • Surname A-I – 9am – 10am (walk-in)
  • Surname J-R – 10am – 11am (walk-in)
  • Surname S-Z – 11am – 12 noon (walk-in)

We’d prefer that pregnant women and children don’t use these sessions. For this group and for anyone else who cannot make the walk-in sessions, please speak with Reception about booked clinics mid-week that are also available.

Please also note that this year we are piloting a new shingles vaccine. This will be offered to all adults born between 2 September 1942 and 1 September 1943 as well as those adults born between 2 September 1933 and 1 September 1934.

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New GP Surgery Weekend Walk-in Service

Walk in and see a Maida Vale GP on Saturdays and Sundays

If you feel unwell during a Saturday or Sunday, then please feel free to walk in to a local GP Surgery. The North West London Medical Centre located just across the road at 56 Maida Vale W9 1PP is now open from 8am to 4pm on BOTH Saturday and Sunday. Randolph Surgery patients are eligible to walk in and be seen for GP-related medical problems.

Please note, using the walk-in service at the North West London Medical Centre will in no way impact your registration here at Randolph.

For immediate, life-threatening emergencies continue to call 999.

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VIDEO: An Alternative Guide to the new NHS in England

Please click here to watch a video (produced by the King’s Fund) about the new NHS structure. It provides a whistle stop tour of the NHS today, explaining the complexity of the health system and identifying how the new organisations work and fit together.

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0844 Telephone Number

A few of our patients have been asking about the 0844 Randolph Surgery telephone number:

Calls from a landline are no more expensive than the cost of a BT phone call (although if on a special package with BT, then the 0844 number may not be included in this, and patients would be advised to check).

Calls from a mobile are charged according to the individual mobile supplier’s plans, and we would encourage patients to check with their supplier to obtain the detail of the cost.

We would recommend that where possible patients use a landline to call the Surgery.

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Measles Outbreaks in England and Wales

Measles is highly infectious and spreads like wildfire. There is a high rate of complications including pneumonia, meningitis, blindness and deafness.

Measles is currently at its highest levels for almost two decades across England and Wales. We are embarking on a “catch-up” programme to help prevent the spread of measles in the capital.

We are particularly worried about the number of outbreaks across the country among older children and teenagers many of whom missed vaccinations when they were toddlers in the wake of the MMR scare. Andrew Wakefield’s published research in The Lancet suggested a link between the vaccine and autism – claims which are now ENTIRELY DISCREDITED.

If your child missed having the MMR vaccine (or you’re not sure whether they have had it) then please contact the Surgery as a matter of urgency and ask to speak with either Practice Nurse Rose or Practice Nurse Ann-Marie, either of whom will be able to help you.

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New Duty Doctor Telephone Triage Times

Due to the overwhelming demand for the Duty Doctor Telephone Triage Service we have had to think about how best to manage the volume of calls (which is becoming astronomical). As such the current system of three separate sessions (8am-9.30am, 1pm-1.30pm and 3pm-3.30pm) is going to change to two identical sessions (8am-9.15am and 2pm-3.15pm). The change will take effect from week beginning 15.4.13. The total telephone time will be unchanged (2.5h per day)

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