Welcome to the Randolph Surgery

Welcome to the Randolph Surgery

**** NEW PHONE AND FAX NUMBERS ****

TELEPHONE: 0207 266 2621

FAX: 0207 266 2622

Location: We are on the corner of Randolph Avenue and Elgin Avenue, across from Maida Vale underground station. The entrance gate is on Randolph Avenue.


View 235A Elgin Ave in a larger map

New Patient Registration: We welcome patients living within the Practice catchment area. To begin the registration process, please bring in proof of address and, where possible, your NHS number. However, before you can start accessing services at the Surgery, you may be required to complete your registration process with a New Patient Health Check. These appointments are with the Practice Nurse and can be booked via Reception. The Reception staff will make it clear, when you speak with them, if you fall into this category. In the remainder of cases a New Patient Health Check will not be necessary and your details should be on our system within two to three working days.

For patients new to the UK we need the date of your entry to the UK. We will also require to see a passport with a current work visa. EU residents on holiday in the UK may be seen as temporary residents if appointments are available. For these patients, we need to see a passport as proof of identity.

Please print out and complete the Patient Profiling Questionnaire and bring it with the rest of your documents when you come to register with us at the Surgery:

New_Patient_Registration_Form (pdf)

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Appointments

Appointments

Surgery Appointment Times
Mon 7.30am – 6.30pm
Tue 7.30am – 8pm
Wed 7.30am – 8pm
Thu 7.30am – 6.30pm
Fri 7.30am – 6.30pm

Routine Appointments: (7-10 days hence) can be booked at any time of the day by simply calling or coming to the Surgery.

Same-Day Appointments: To arrange a same-day appointment, telephone or come in person to the surgery after 8:00am.

Emergency Appointments: These are arranged through the Duty Doctor during their triage service and are available Monday to Friday.

Duty Doctor Telephone Emergency and Advice Service: Call at the listed times & the Duty Doctor will call you back within 45 minutes
Mon 8am – 9.15am 2pm – 3.15pm
Tue 8am – 9.15am 2pm – 3.15pm
Wed 8am – 9.15am 2pm – 3.15pm
Thu 8am – 9.15am 2pm – 3.15pm
Fri 8am – 9.15am 2pm – 3.15pm

If you are unable to keep an appointment Please inform us as soon as possible. The Surgery’s policy is to remove patients who repeatedly fail to attend appointments or to cancel in good time. If you are more than ten minutes late for an appointment, you may be asked to re-book.

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When the Surgery is closed

When the Surgery is closed

Call 111: You can call 111 if you need medical help fast, but it is not a 999 emergency. Calls are free from landlines and mobiles 24 hours per day. For more information please see www.nhs.net/111.

St Charles Hospital Minor Injuries Unit: Open 7 days a week from 8am-9pm for all minor injuries. Located at Exmoor Street, Ladbroke Grove, London, W10 6DZ. Tel: 020 8962 4262.

Half-Penny Steps Health Centre: open 7 days a week from 12noon-8pm Monday to Friday, and from 10am-4pm Saturday and Sunday, for all minor illnesses and injuries. Located at 427-429 Harrow Road, London, W10 4RE. Tel: 020 8962 8700.

North West London Medical Centre: open on Saturdays and Sundays from 8am until 4pm. They provide a walk-in service for all patients in Maida Vale, including Randolph Surgery patients. Please feel free to walk in if you feel that you need to see a GP over the weekend. They are located at 56 Maida Vale, London, W9 1PP. You can link to their website here.

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Surgery Newsletters
Download our latest newsletter to be kept informed of recent developments at Randolph Surgery!

Latest News

Festive Season Opening Hours

The Randolph Surgery would like to wish all our patients and their families a very happy Christmas and a healthy New Year. Our Festive Season opening hours are as follows:

Christmas Opening

  • We will close at 6.30pm on Wednesday 24 December 2014
  • We will open again at 7.30am on Monday 29 December 2014

New Year Opening

  • We will close at 6.30pm on Wednesday 31 December 2014
  • We will open again at 7.30am on Friday 2 January 2015
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New Telephone Number

The new Surgery telephone number is now active. Just to let all our patients know that calls are recorded for training and monitoring purposes.

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Friends and Family Test – FFT

From today (1 December 2014) all GPs must be compliant with the new Friends and Family Test (FFT). The FFT is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services. It is a continuous feedback loop between patients and practices. The FFT on its own does not provide results that can be used to directly compare practices – there are other robust mechanisms for that, such as national GP Patient Survey and outcome measures. However, for each practice it can inform current and prospective patients about the experiences of those who use the practice, and help mark progress over time.

The Randolph Surgery is fully compliant with FFT and we have purchased special software to enable us to collect and collate your feedback as well as report to NHS England and publicise locally.

Please ask at Reception for more information.

 

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NHS Choices

We are always delighted to receive feedback from patients so we may better understand what we’re doing right and what we could do better. Please do feel free to use NHS Choices to post a feedback comment with any general feedback you think we should receive.

What we would say, though, is if you have any more specific complaints then it’s probably still better to formalise this into a letter addressed to the Partners. This will ensure we respond personally and can speak or meet with you as necessary.

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Randolph Surgery CQC Inspection 3 December 2014

Our Practice CQC inspection is taking place on 3 December 2014. Inspectors will spend much of the day speaking to staff and patients and looking into the detail of how the Practice is being run.

We have left comment cards in Reception and you are free to fill these in and post them in the secure box. The comment cards will be reviewed by the inspectors.

Our Practice Statement of Purpose and other CQC related information is available on the “Patient Info” page of our website.

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NEW PHONE AND FAX NUMBERS ON THE WAY

In December 2014 the Randolph Surgery telephone and fax numbers will change. We will be dispensing with the 0844 numbers and changing to geographical 0207 numbers. Please make a note of these now:

TELEPHONE:  0207 266 2621

FAX: 0207 266 2622

 

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Patient Access to their GP Record – Update

The 2014-2015 GP contract update stated that all practices must offer the facility for patients to view online, export, or print any summary information from their records relating to medications, allergies, adverse reactions and any other items agreed between the patient and the practice. The contract states that this requirement must be in place by 31 March 2015.

All elements of the above can only take place after a Surgery’s consultation software has been updated. The Randolph Surgery new software go live date is 28 January 2015 and patient access should commence shortly after this. Therefore, we can confirm that before 31 March 2015 the Randolph Surgery will be ready to provide all those levels of access specified above.

 

 

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Practice Boundaries – Slight Amendment

We have had to constrict the Randolph Surgery catchment area a little. This is part of a capacity planning exercise to keep us operating safely. Practice closures in the W2 postcode mean that we are having lots of new applications to register at Randolph. This is increasing our registered population at a rate that simply isn’t safe and could compromise the care of all current (and future) patients. For the foreseeable future we will therefore be accepting patients from a slightly less  wide catchment area. Please check with Reception for the specific boundaries. Please be reassured that this does not affect existing patient registration.

There are lots of other GP Practices in the Maida Vale area. For details please go to the NHS Choices website.

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0844 Telephone Number

We are on the cusp of finally being able to exit the 0844 Randolph telephone number. Please bear with us as we implement a new service with a non-premium number. In the meantime, if it would help, we are happy to immediately call you back if you call and leave us a note of your number. This applies to all calls, not just calls to the Duty Doctor telephone service. We will update patients as soon as the new number is operational.

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Summary Care Records – Update

Summary Care Records will start to “deploy” across Central London during October and November 2014. This deployment process can only take place after a Surgery’s consultation software has been updated. The Randolph Surgery new software go live date is 28 January 2015. Our Summary Care Records will deploy approximately four weeks after this, at the end of February 2015, or in early March 2015.

We have lots of patients who have opted out of Summary Care Records. Please rest assured, this opt-out status still stands. If you have opted out you will NOT have a Summary Care Record uploaded on to The Spine.

If you have any questions please address them to Head of Reception, Maxine Carter.

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