Welcome to the Randolph Surgery

Welcome to the Randolph Surgery

Location: We are on the corner of Randolph Avenue and Elgin Avenue, across from Maida Vale underground station. The entrance gate is on Randolph Avenue.

View 235A Elgin Ave in a larger map

New Patient Registration: We welcome patients living within the Practice catchment area. To begin the registration process, please bring in proof of address and, where possible, your NHS number. However, before you can start accessing services at the Surgery, you may be required to complete your registration process with a New Patient Health Check. These appointments are with the Practice Nurse and can be booked via Reception. The Reception staff will make it clear, when you speak with them, if you fall into this category. In the remainder of cases a New Patient Health Check will not be necessary and your details should be on our system within two to three working days.

For patients new to the UK we need the date of your entry to the UK. We will also require to see a passport with a current work visa. EU residents on holiday in the UK may be seen as temporary residents if appointments are available. For these patients, we need to see a passport as proof of identity.

Please print out and complete the Patient Profiling Questionnaire and bring it with the rest of your documents when you come to register with us at the Surgery:

New_Patient_Registration_Form (pdf)

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Surgery Appointment Times
Mon 7.30am – 6.30pm
Tue 7.30am – 8pm
Wed 7.30am – 8pm
Thu 7.30am – 6.30pm
Fri 7.30am – 6.30pm

Routine Appointments: (7-10 days hence) can be booked at any time of the day by simply calling or coming to the Surgery.

Same-Day Appointments: To arrange a same-day appointment, telephone or come in person to the surgery after 8:00am.

Emergency Appointments: These are arranged through the Duty Doctor during their triage service and are available Monday to Friday.

Duty Doctor Telephone Emergency and Advice Service: Call at the listed times & the Duty Doctor will call you back within 45 minutes
Mon 8am – 9.15am 2pm – 3.15pm
Tue 8am – 9.15am 2pm – 3.15pm
Wed 8am – 9.15am 2pm – 3.15pm
Thu 8am – 9.15am 2pm – 3.15pm
Fri 8am – 9.15am 2pm – 3.15pm

If you are unable to keep an appointment Please inform us as soon as possible. The Surgery’s policy is to remove patients who repeatedly fail to attend appointments or to cancel in good time. If you are more than ten minutes late for an appointment, you may be asked to re-book.

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When the Surgery is closed

When the Surgery is closed

Call 111: You can call 111 if you need medical help fast, but it is not a 999 emergency. Calls are free from landlines and mobiles 24 hours per day. For more information please see www.nhs.net/111.

St Charles Hospital Minor Injuries Unit: Open 7 days a week from 8am-9pm for all minor injuries. Located at Exmoor Street, Ladbroke Grove, London, W10 6DZ. Tel: 020 8962 4262.

Half-Penny Steps Health Centre: open 7 days a week from 12noon-8pm Monday to Friday, and from 10am-4pm Saturday and Sunday, for all minor illnesses and injuries. Located at 427-429 Harrow Road, London, W10 4RE. Tel: 020 8962 8700.

North West London Medical Centre: open on Saturdays and Sundays from 8am until 4pm. They provide a walk-in service for all patients in Maida Vale, including Randolph Surgery patients. Please feel free to walk in if you feel that you need to see a GP over the weekend. They are located at 56 Maida Vale, London, W9 1PP. You can link to their website here.

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Surgery Newsletters
Download our latest newsletter to be kept informed of recent developments at Randolph Surgery!

Latest News


In December 2014 the Randolph Surgery telephone and fax numbers will change. We will be dispensing with the 0844 numbers and changing to geographical 0207 numbers. Please make a note of these now:

TELEPHONE:  0207 266 2621

FAX: 0207 266 2622


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Patient Access to their GP Record – Update

The 2014-2015 GP contract update stated that all practices must offer the facility for patients to view online, export, or print any summary information from their records relating to medications, allergies, adverse reactions and any other items agreed between the patient and the practice. The contract states that this requirement must be in place by 31 March 2015.

All elements of the above can only take place after a Surgery’s consultation software has been updated. The Randolph Surgery new software go live date is 28 January 2015 and patient access should commence shortly after this. Therefore, we can confirm that before 31 March 2015 the Randolph Surgery will be ready to provide all those levels of access specified above.



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Practice Boundaries – Slight Amendment

We have had to constrict the Randolph Surgery catchment area a little. This is part of a capacity planning exercise to keep us operating safely. Practice closures in the W2 postcode mean that we are having lots of new applications to register at Randolph. This is increasing our registered population at a rate that simply isn’t safe and could compromise the care of all current (and future) patients. For the foreseeable future we will therefore be accepting patients from a slightly less  wide catchment area. Please check with Reception for the specific boundaries. Please be reassured that this does not affect existing patient registration.

There are lots of other GP Practices in the Maida Vale area. For details please go to the NHS Choices website.

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0844 Telephone Number

We are on the cusp of finally being able to exit the 0844 Randolph telephone number. Please bear with us as we implement a new service with a non-premium number. In the meantime, if it would help, we are happy to immediately call you back if you call and leave us a note of your number. This applies to all calls, not just calls to the Duty Doctor telephone service. We will update patients as soon as the new number is operational.

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Summary Care Records – Update

Summary Care Records will start to “deploy” across Central London during October and November 2014. This deployment process can only take place after a Surgery’s consultation software has been updated. The Randolph Surgery new software go live date is 28 January 2015. Our Summary Care Records will deploy approximately four weeks after this, at the end of February 2015, or in early March 2015.

We have lots of patients who have opted out of Summary Care Records. Please rest assured, this opt-out status still stands. If you have opted out you will NOT have a Summary Care Record uploaded on to The Spine.

If you have any questions please address them to Head of Reception, Maxine Carter.

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Next PPG Meeting Monday 17 November 2014

The next Patient Participation Group meeting will take place on Monday 17 November 2014 at 7pm and will take place in the Randolph Surgery. Please feel free to pop along to contribute ideas or simply listen. Refreshments provided …

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A&E Closures

Hammersmith Hospital’s A&E department will close in September 2014. Central Middlesex’s A&E will also close on the same day.

The news comes after Jeremy Hunt, the Secretary of State for Health, agreed in October last year that the departments would close as part of a major programme said to improve health services in NW London.

For Randolph patients the closest A&E will be St Mary’s Hospital in Paddington. However patients with non-life-threatening conditions are advised to avoid A&E and instead call us (during opening hours) or 111 (outside opening hours). At the weekend Randolph patients may also walk into NW London Medical Centre (a GP Practice on Maida Vale) between 8 am and 4 pm.

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Rose, our Practice Nurse is Leaving

Our Practice Nurse, Rose Senior, will be leaving the Randolph Surgery on Monday 8 September 2014. She will be returning home to Wolverhampton to spend more time with family. Rose joined Randolph in 1990 and is our longest serving member of staff. She epitomises all that is good about the NHS and we are going to feel the loss more than we dare imagine. We are indebted to her for her untiring contribution and immense experience.

We will be leaving a book on the Reception Desk and we would appreciate it if patients could take a moment to leave their own goodbye messages for Rose.

We will miss you Rose.

Love from all at Randolph.

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General Practice – Putting Patients First – We Need Your Help

Funding to General Practice is being quite literally slashed. This is in the face of exponential increases in demand. We are not scaremongering – we are close to crisis … As part of the drive to alert the general public to the current state of affairs, the Royal College of General Practitioners has drawn up a survey for patients to sign. Please click here to sign the petition. Please help us protect General Practice and help us to keep putting patients first. Thank you.

Partners and Staff at the Randolph Surgery

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Late Night Opening – Day Change

From week beginning 7 July 2014 the Surgery “late nights” (when we are open until 8pm) will change to Tuesday and Wednesday.

Until this time the current arrangement of late opening on Wednesday and Thursday will remain in place.

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