Welcome to the Randolph Surgery

Welcome to the Randolph Surgery

Location: We are on the corner of Randolph Avenue and Elgin Avenue, across from Maida Vale underground station. The entrance gate is on Randolph Avenue.


View 235A Elgin Ave in a larger map

New Patient Registration: We welcome patients living within the Practice catchment area. To begin the registration process, please bring in proof of address and, where possible, your NHS number. However, before you can start accessing services at the Surgery, you may be required to complete your registration process with a New Patient Health Check. These appointments are with the Practice Nurse and can be booked via Reception. The Reception staff will make it clear, when you speak with them, if you fall into this category. In the remainder of cases a New Patient Health Check will not be necessary and your details should be on our system within two to three working days.

For patients new to the UK we need the date of your entry to the UK. We will also require to see a passport with a current work visa. EU residents on holiday in the UK may be seen as temporary residents if appointments are available. For these patients, we need to see a passport as proof of identity.

Please print out and complete the Patient Profiling Questionnaire and bring it with the rest of your documents when you come to register with us at the Surgery:

New_Patient_Registration_Form (pdf)

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Appointments

Appointments

Surgery Appointment Times
Mon 7.30am – 6.30pm
Tue 7.30am – 8pm
Wed 7.30am – 8pm
Thu 7.30am – 6.30pm
Fri 7.30am – 6.30pm

Routine Appointments: (7-10 days hence) can be booked at any time of the day by simply calling or coming to the Surgery.

Same-Day Appointments: To arrange a same-day appointment, telephone or come in person to the surgery after 8:00am.

Emergency Appointments: These are arranged through the Duty Doctor during their triage service and are available Monday to Friday.

Duty Doctor Telephone Emergency and Advice Service: Call at the listed times & the Duty Doctor will call you back within 45 minutes
Mon 8am – 9.15am 2pm – 3.15pm
Tue 8am – 9.15am 2pm – 3.15pm
Wed 8am – 9.15am 2pm – 3.15pm
Thu 8am – 9.15am 2pm – 3.15pm
Fri 8am – 9.15am 2pm – 3.15pm

If you are unable to keep an appointment Please inform us as soon as possible. The Surgery’s policy is to remove patients who repeatedly fail to attend appointments or to cancel in good time. If you are more than ten minutes late for an appointment, you may be asked to re-book.

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When the Surgery is closed

When the Surgery is closed

Call 111: You can call 111 if you need medical help fast, but it is not a 999 emergency. Calls are free from landlines and mobiles 24 hours per day. For more information please see www.nhs.net/111.

St Charles Hospital Minor Injuries Unit: Open 7 days a week from 8am-9pm for all minor injuries. Located at Exmoor Street, Ladbroke Grove, London, W10 6DZ. Tel: 020 8962 4262.

Half-Penny Steps Health Centre: open 7 days a week from 12noon-8pm Monday to Friday, and from 10am-4pm Saturday and Sunday, for all minor illnesses and injuries. Located at 427-429 Harrow Road, London, W10 4RE. Tel: 020 8962 8700.

North West London Medical Centre: open on Saturdays and Sundays from 8am until 4pm. They provide a walk-in service for all patients in Maida Vale, including Randolph Surgery patients. Please feel free to walk in if you feel that you need to see a GP over the weekend. They are located at 56 Maida Vale, London, W9 1PP. You can link to their website here.

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Surgery Newsletters
Download our latest newsletter to be kept informed of recent developments at Randolph Surgery!

Latest News

A&E Closures

Hammersmith Hospital’s A&E department will close in September 2014. Central Middlesex’s A&E will also close on the same day.

The news comes after Jeremy Hunt, the Secretary of State for Health, agreed in October last year that the departments would close as part of a major programme said to improve health services in NW London.

For Randolph patients the closest A&E will be St Mary’s Hospital in Paddington. However patients with non-life-threatening conditions are advised to avoid A&E and instead call us (during opening hours) or 111 (outside opening hours). At the weekend Randolph patients may also walk into NW London Medical Centre (a GP Practice on Maida Vale) between 8 am and 4 pm.

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Rose, our Practice Nurse is Leaving

Our Practice Nurse, Rose Senior, will be leaving the Randolph Surgery on Monday 8 September 2014. She will be returning home to Wolverhampton to spend more time with family. Rose joined Randolph in 1990 and is our longest serving member of staff. She epitomises all that is good about the NHS and we are going to feel the loss more than we dare imagine. We are indebted to her for her untiring contribution and immense experience.

We will be leaving a book on the Reception Desk and we would appreciate it if patients could take a moment to leave their own goodbye messages for Rose.

We will miss you Rose.

Love from all at Randolph.

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General Practice – Putting Patients First – We Need Your Help

Funding to General Practice is being quite literally slashed. This is in the face of exponential increases in demand. We are not scaremongering – we are close to crisis … As part of the drive to alert the general public to the current state of affairs, the Royal College of General Practitioners has drawn up a survey for patients to sign. Please click here to sign the petition. Please help us protect General Practice and help us to keep putting patients first. Thank you.

Partners and Staff at the Randolph Surgery

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Late Night Opening – Day Change

From week beginning 7 July 2014 the Surgery “late nights” (when we are open until 8pm) will change to Tuesday and Wednesday.

Until this time the current arrangement of late opening on Wednesday and Thursday will remain in place.

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Next PPG Meeting Monday 15 September 2014

The next Patient Participation Group meeting will take place on Monday 15 September 2014 at 7pm and will take place in the Randolph Surgery.  Our Head of Reception, Maxine Carter, and two members of the Reception Team will join the meeting for Q&A / feedback session. Please feel free to pop along to contribute ideas or simply listen. Refreshments provided …

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May Bank Holiday – Monday 5 May 2014

The Surgery will be closed for the Monday Bank Holiday. However normal Surgery hours will commence on Tuesday 6 May 2014, when the doors will open as usual at 7.30am.

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Summary Care Records – Statement of Intent

Please see the new “Statement of Intent” in respect of  Summary Care Records. This has been added to the relevant section on the “Patient Information” page of this website.

Please address any queries you have in relation to this issue to the Practice Head of Reception, Mrs Maxine Carter.

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Next PPG Meeting on Monday 19 May 2014

The next Patient Participation Group meeting will take place on Monday 19 May 2014 at 7pm and will take place in the Randolph Surgery. Please feel free to pop along to contribute ideas or simply listen. Refreshments provided …

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Easter Weekend Opening Hours

The Randolph Surgery would like to wish all our patients and their families a very happy Easter. Our Opening Hours are as follows:

  • We will close at 6.30pm on Thursday 17 April 2014
  • We will open again at 7.30am on Tuesday 22 April 2014

Please note that NW London Medical Centre will be open during the weekend and all Randolph patients are free to walk in there to see a GP. The times are as follows:

  • Easter Saturday 19 April 2014 – 8am to 4pm
  • Easter Sunday 20 April 2014 – 8am to 4pm
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Next PPG Meeting on Monday 17 March 2014

The next Patient Participation Group meeting will take place on Monday 17 March 2014 at 7pm and will take place in the Randolph Surgery. Please feel free to pop along to contribute ideas or simply listen. Refreshments provided …

In more PPG news, the 2013-2014 Annual Report (prepared from the results of the 2013-2014 Patient Survey) has now been published. Please see the PPG section of the website.

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